Coral Reef Service less than Average
on 11/11/2008The Coral Reef had LESS than ACCEPTABLE service by the Hostess Staff and Manager. Our fantastic travel agent had NOTHING to do with the Wait time that we waited to be seated. We got to the place 10 minutes advance of reservation (made 6 months in advance) and were not seated until 40 minutes later, almost creating us not to utilize our "Fast Pass" time for a ride and almost missing Spectro Magic Parade in Magic Kingdom. The manager's excuse for taking larger parties in front of us who arrived later than we did, was that "that party had a table for 6 available, we would not seat a party of 4 at that table". The hostess from the start stated that our wait time would not be long since we arrived on time. This was the usual when dining in disney, HOWEVER NOT the CASE at Coral Reef. Then, after 10 minutes of waiting, she stated that we would be less than 5 minutes to be seated, but in reality it was another 15 minute wait. With two children, this was unacceptable.
I can say that the Wait Staff was more that accomodating. He did bring our meal very quickly and the steak was delicious. We did get a table by the aquarium which was fun for the kids. We especially liked the "human like" fish who snorkled around the other fish and turtles. BUT...Caution to all who do NOT like to wait. The manager did not even try to comp. us a "Drink" which is all she could have done due to the meal being Pre-Paid. We would use caution when traveling to this place again.
Susan