Edit this Member Review. When done submit changes.
Allow readers to contact me.
brief, descriptive title:
member rating (optional):
5 of 5
<p>I just read your reviews for the first time and now I feel even worse! First let me say that I love nearly all things Disney. Thats why I chose to spend my 50th birthday at the Polynesian Concierge. The newly renovated rooms are absolutely beautiful but nobody contacted us ahead of time. My daughter arranged to have flowers delivered to our room on my birthday and they screwed that up (left them at the front desk) and even that wasnt enough to prompt as much as a "Happy Birthday" from the staff. We were treated rudely by Phil at the concierge desk when we checked in. The lounge is beautiful and I spent quiet early mornings loving the view of the castle but the treatment I got at the Polynesian was far from what I expected. And when I later contacted Guest Services, I received a form letter saying thanks for sharing this with us (i.e., we really dont believe you). I guess I was hoping for a "Were sorry." Ive been back to Florida once since then and got much better service at