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5 of 5
<p>We stayed at CSR in Sept of 2006. It started out bumpy when, after a long flight delay and a very long day, we were told that our requests for buildings could not be accomodated b/c 2 conventions had booked after us but requested the same buildings. They had us stuck in Ranchos, where I did NOT want to be. However, after a heartfelt plea with the cm at the desk, he went well above and beyond the call of duty by searching and searching until he got us an awesome room. It was actually a preferred room (we payed for a standard) and were right next to the main building! Our view was absolutely spectacular! The room had just been vacated and we had to wait for it to be cleaned. So, he called and got us seating at Maya Grill where we enjoyed a marvelous dinner! When we got to our room we were thrilled and that was the same for the rest of the trip! Our mousekeeping service was excellent! We had the same gal daily and she lef