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Adventures by Disney

BoardWalk Inn Concierge

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Hustle and bustle are the words most descriptive of the 'feel' this deluxe resorts intends to achieve. From the active evening life on the resorts adjoining the BoardWalk to the numbers of business suited groups of people circulating through the lobby and various meeting rooms, the BoardWalk exudes an aura of liveliness. Like all deluxe level resorts, the lobby is large and spacious with comfortable furniture placed in conversation patterns throughout for guest convenience. There is a large guest services area and valet service for the BoardWalk as well as the resort. Like the Yacht Club, the BoardWalk Inn lobby has wood floors with carpet inserts. Here the similarity ends. The BoardWalk Inn uses the whole palette of color possibilities, striving for a sense of eclectic whimsy which, in my humble opinion, they most effectively achieve. The sense of fun in this lobby is furthered by the miniature wooden roller coaster (from the old days) and the glass encased carousel on display.

The hallways and room continue the theme of lighthearted whimsy with a primary color pattern of blue, yellow, and white with rose and light green accents. Beds are painted metal and furniture an eclectic assortment of stained and painted woods. While the combination of colors and patterns was widely varied, the overall feeling was very relaxing. A credit to the designer. Layout is like all Epcot resorts with double vanity next to a room holding the bath/shower and toilet. These rooms have more drawer space than I've seen anywhere else on property. We opted for a deluxe room that extended the standard room to include a spacious sitting room (overstuffed sofa and two chairs) with large potted plant as well as a vcr for the television. Very gracious and spacious. Our balcony overlooked the BoardWalk -- a beautiful view with all the night lights lit as well as in the early morning. Not a quiet view, however. Though no sound came through closed doors. There are quiet rooms at the BoardWalk Inn. They are in a small garden area -- very secluded with limited access -- near the adult pool. All in all, I found exploring the nooks and crannies at this resort a continual delight. Just call me whimsical by nature.

We used the health club, Muscles and Bustles, regularly. The Cybex equipment was of high quality. The steam room (didn't use the sauna) came in a late follower to the steam room at Shipshape (the Yacht Club health club). In fact, the staff person suggested that, since we purchased the length of stay family health club pass and could use any of the health clubs on property (What good news), we use the Shipshape Club as it had just been refurbished and had eucalyptus in the steam room. If only we had felt like adding a little more walking into our day, I know we would have taken his suggestion. I am a steam room lover. The pool at BoardWalk Inn is active and playful with a slide that Lazar considered quite fun (That means fast). Again, fine in it's own right yet slightly less than what Stormalong Bay offers.

The quality concierge service was, initially, a surprise to us. Keep in mind that our context had been set by the exquisite service at the Yacht Club. Here, the staff was a cookie of another flavor. A bit baffled and uncertain about our special food requests it seemed to us, it took until the second and third days of our stay for the buffet to have offerings for us. The restaurants where we had priority seating were consistently calling on the day of our PS (priority seating reservation) saying they a note for special meals but no idea what that meant. At first, we felt discouraged by these events. However, by employing a few simple training techniques -- continuing to ask for what we wanted in as specific a way as possible and giving high praise when it occurred -- we were feeling quite happy with the service by the last two days of our stay. Needless to say, they will be better prepared for the next set of special meal guests. In wondering about this experience, I note that the morale of the concierge staff seemed lower than at the Yacht Club and Polynesian. I saw staff working double shifts often and smiling less than often. And later, a concierge staff person at the Polynesian who had worked at the BoardWalk Inn told me that the focus of service is different. At the BoardWalk Inn, there are more business meetings and convention attendees staying on the concierge level than families, and the staff is less oriented toward personal service. That was her opinion.

My opinion is this: The staff responded to my 'training techniques' like plants grateful to be watered. And while it would have been preferable that training by me, the guest, be unnecessary, I left feeling okay about the possibility of returning. On theming and décor, I rate the BoardWalk Inn very highly. On service, there is room for improvement. The overall rating: 6.6

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